The following programs are created as concentrated learning on each of these topics. Each topic has been designed in 15 to 20 minute modules to allow you to fit the learning into your busy lifestyle. You can start at any point, review, and return to any point to continue. You have access to the material for 12 full months, and once you complete the test at the end of the program you may print out your Certification of Completion.
Pricing is presented for single seats. Please call 1-800-265-9726 for full course details and group rates.
To request your free 2016 E-Learning Course Catalogue, please call 1-800-265-9726 or email: firstname.lastname@example.org
Who speaks for your organization? The CEO? The COO? Or is it a Customer Service Representative (CSR) answering the telephone and talking with customers? The Call Centre Success program will help new reps become successful and veterans sharpen their skills. CSRs will learn the six factors of professionalism, how customers behave and what they expect, techniques for more effective communication with customers, and how to keep a positive attitude and continually improve as a CSR.
Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You’ll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome.
In pre-training assessments, WATMEC establishes measurable learning outcomes, to ensure the ‘right fit’. For example, while e-learning is ideal for knowledge transfer, there are skill-building limitations. E-learning will help you write better presentations and learn the correct way to deliver presentations. But to improve presentation skills, you need to make presentations in a classroom, in order to receive feedback from the facilitator and group.
It’s Free: each month, you’ll read about the latest industry trends, advice and more with WATMEC’s Management Minute.
Click here to visit WATMEC on LinkedIn.
Wit and wisdom on display in Dale’s blog.
What grabbed Dale’s attention today?