E-Learning

Leadership & Management - Individual E-Learning Programs

The following programs are created as concentrated learning on each of these topics. Each topic has been designed in 15 to 20 minute modules to allow you to fit the learning into your busy lifestyle. You can start at any point, review, and return to any point to continue. You have access to the material for 12 full months, and once you complete the test at the end of the program you may print out your Certification of Completion.

Pricing is presented for single seats. Please call 1-800-265-9726 for full course details and group rates.

To request your free 2017 E-Learning Course Catalogue, call 1-800-265-9726 or email watmec@watmec.com

This course will show you how to implement change positively and successfully and avoid the mistakes that cause change initiatives to fail.

Why is knowing how to lead others through change so important? When organizations attempt to change, they need effective leaders who can guide others through the change. Otherwise, organizations often fail to live up to their potential.

There are many reasons why change initiatives fail more often than they succeed. This course will show you how to avoid those mistakes and implement change positively and successfully. After you’ve completed this course, you should be able to:

  • Recognize the stages in the normal cycle of change.
  • Identify typical responses to change and how to handle each type.
  • List ways to overcome resistance.
  • Describe the process to implement change strategies.
  • Recognize the elements of effective change communications.

CHANGE MANAGEMENT COURSE TOPICS:

  • The change cycle.
  • Typical change responses.
  • Leading change.
  • Implementing change strategies.
  • Communicating and anchoring change.
  • Case studies.

ONLINE ASSESSMENT: Testing conducted in this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Users are able to repeat the course twice if the pass mark is not achieved on the first attempt.

ONLINE CERTIFICATE OF COMPLETION: Upon successful completion of this online course, a certificate of completion will be available to download and print.

No one likes to be told they are doing something the wrong way. But there are ways you can both give and receive feedback that will make such conversations productive instead of emotional. Take this course to learn best practices for giving and receiving feedback effectively. Ideal learners: managers, supervisors, safety committee members.

COACHING - GIVING & RECEIVING FEEDBACK COURSE TOPICS:

  • Recognise unproductive ways to react to feedback.
  • Recall how to give and receive feedback in a positive and productive way.
  • Recognise the characteristics of effective feedback.

ONLINE ASSESSMENT: Testing conducted throughout this online Coaching - Giving & Receiving Feedback course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course two times if the pass mark is not achieved on the first attempt. Print materials for this course can be accessed online.

ONLINE CERTIFICATE OF COMPLETION: Upon successful completion of this online course, a certificate of completion will be available to download and print.

Conflict is defined as any situation where two or more people have differing ideas, approaches, outcomes, or desires. A manager’s role is to help employees work through conflicts at their lowest levels, rather than allow them to escalate and impact the department’s effectiveness. This presentation provides conflict management solutions for managers of people.

CONFLICT MANAGEMENT FOR MANAGERS COURSE TOPICS:

  • The costs of conflict and the benefits of conflict mediation and resolution.
  • The process of conflict mediation.
  • Core skills needed to be a conflict mediator.

ONLINE ASSESSMENT: Testing conducted throughout this online Conflict Management for Managers course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course two times if the pass mark is not achieved on the first attempt. Print materials for this course can be accessed online.

ONLINE CERTIFICATE OF COMPLETION: Upon successful completion of this online course, a certificate of completion will be available to download and print.

An organization’s people, information, operations and systems are critical assets. Protecting the safety, confidentiality, integrity and availability of these assets is essential to maintaining profitability, compliance, public image and a competitive edge.

Cyber security is everyone’s responsibility. This course will explain what the dangers are and what you can do to help. Ideal learners: all employees.

CYBER SECURITY AWARENESS COURSE TOPICS:

  • Identify sensitive information.
  • Recognise internal and external threats to cyber security.
  • Recall ways you can improve cyber security.
  • Know what to do if you suspect a cyber security breach.

ONLINE ASSESSMENT: Testing conducted throughout this online Cyber Security Awareness course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course two times if the pass mark is not achieved on the first attempt. Print materials for this course can be accessed online.

ONLINE CERTIFICATE OF COMPLETION: Upon successful completion of this online course, a certificate of completion will be available to download and print.

This course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.

Upon successful completion of this course, you should be able to:

  • Review the “moments of truth” from the customer”s point of view.
  • Deal with upset customers and challenging situations.
  • Build a high performing team to deliver exceptional service.
  • Understand the steps required to build a customer focused culture.

EXCEPTIONAL CUSTOMER SERVICE COURSE OUTLINE:

  • Lesson 1: Introduction to Customer Service.
  • Lesson 2: Looking through the Customer's Eyes.
  • Lesson 3: Developing Essential Customer Service Skills.
  • Lesson 4: Establishing Winning Attitudes.
  • Lesson 5: Handling the Difficult Customer.
  • Lesson 6: Overcoming Challenging Situations.
  • Lesson 7: Service Superstars and Service Teams.
  • Lesson 8: Creating a Powerful Customer Focused Culture.

ONLINE ASSESSMENT: Testing conducted in this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved on the first attempt.

ONLINE CERTIFICATE OF COMPLETION: Upon successful completion of this online course, a certificate of completion will be available to download and print.

This course teaches how to identify key characteristics of leaders, build trust and confidence with employees, and avoid behaviours that undermine leadership.

After you’ve completed this course, you should also be able to:

  • Promote teamwork and esprit de corps.
  • Act decisively.
  • Demonstrate leadership in a crisis.
  • Communicate effectively.

LEADERSHIP FUNDAMENTALS COURSE TOPICS:

  • Characteristics of effective leaders.
  • Behaviours that undermine leadership.
  • The impact of leadership.
  • Leadership in a crisis.
  • Case studies.

ONLINE ASSESSMENT: Testing conducted in this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Users are able to repeat the course twice if the pass mark is not achieved on the first attempt.

ONLINE CERTIFICATE OF COMPLETION: Upon successful completion of this online course, a certificate of completion will be available to download and print.

Leadership vision is vital to the long-term success of organizations. It gives managers and leaders the ability to create the future through the conceptualizing of a possible reality. Once a vision is established, plans can be made to bring it to life. This Leadership Vision course explains the purpose and importance of a shared vision and provides strategies for creating and implementing it within your company.

LEADERSHIP VISION COURSE TOPICS:

  • What is vision?
  • The importance of vision.
  • Creating a shared vision.
  • Communicating the vision.
  • Executing the vision.

ONLINE ASSESSMENT: Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved.

ONLINE CERTIFICATE OF COMPLETION: Upon successful completion of this online course, a certificate of completion will be available for download and printing.

Victims of harassment have well-established rights under federal law and, in many cases, under state, provincial and local law, too. And as a Manager or Supervisor, you have an important responsibility to both prevent harassment from taking place and to address it whenever it occurs in your organization.

In order to meet that responsibility, you need to know what harassment and discrimination are, what laws prohibit discrimination and harassment in the workplace, what you must do to prevent and act upon workplace harassment, and how your organization’s anti-discrimination policy helps you do this. That’s what you’re going to learn in this course.

PREVENTING WORKPLACE HARASSMENT FOR MANAGERS COURSE TOPICS:

  • What harassment and discrimination is.
  • What laws prohibit discrimination and harassment in the workplace.
  • What you must do to prevent and act upon workplace harassment.
  • How your organization’s anti-discrimination policy helps you do this.

ONLINE ASSESSMENT: Testing conducted throughout this online Preventing Workplace Harassment for Managers course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course two times if the pass mark is not achieved on the first attempt. Print materials for this course can be accessed online.

ONLINE CERTIFICATE OF COMPLETION: Upon successful completion of this online course, a certificate of completion will be available to download and print.

This course provides participants with the knowledge, skills, and strategies they need to identify potentially dangerous situations, mitigate them, and respond to them.

By enabling participants to discern between different, difficult, and dangerous people, this course helps them to determine appropriate de-escalation and response strategies. It also goes into detail about how to deal with a workplace violence incident after-the-fact, through a discussion of support strategies.

WORKPLACE VIOLENCE PREVENTION TRAINING COURSE TOPICS:

  • Understanding workplace violence.
  • Identifying personal security measures.
  • Recognizing the warning signs of workplace violence.
  • Dealing with different people.
  • Dealing with difficult people.
  • Dealing with dangerous people.
  • Recovering from workplace violence.

ONLINE ASSESSMENT: Testing conducted in this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to pass this course. The course is able to be taken three times in efforts to achieve the pass mark.

ONLINE CERTIFICATE OF COMPLETION: Upon successful completion of this online course, a certificate of completion will be available for download and printing.

We ensure the right training solutions for your needs.

In pre-training assessments, WATMEC establishes measurable learning outcomes, to ensure the ‘right fit’. For example, while e-learning is ideal for knowledge transfer, there are skill-building limitations. E-learning will help you write better presentations and learn the correct way to deliver presentations. But to improve presentation skills, you need to make presentations in a classroom, in order to receive feedback from the facilitator and group.

For proven results, contact WATMEC.   Call 1-800-265-9726      Email watmec@watmec.com

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