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They are there, lurking: difficult interactions just waiting to happen. In today’s business world we are faced with a myriad of situations daily. Competition is fierce. Pressure is at an all-time high. Patience is often short. Arm yourself with some key strategies to make navigating difficult interactions a little easier. Read the top 12 strategies for handling difficult situations.
Building a successful business is about more than reaching deadlines and using hard skills to get things done: emotional intelligence (EI) and social skills are just as essential to productivity, according to City of Toronto client relationship manager Erin Leslie.
A survey from EY discovered something that should give managers pause: Fewer than half of employees participating in the survey have “a great deal of trust” in their boss (46 percent), their team (49 percent), or their employer (49 percent). Here’s the rub: Employees and teams who don’t feel as if they can trust others may bring that discomfort to the job.